Launch your first knowledge base in just 5 days
The free, step-by-step crash course to launching your SaaS company's first help center (even if you don't know where to start and feel totally overwhelmed).
Unlock self-service, efficient customer service, and scale your business smoothly
Why every SaaS company needs a knowledge base (and what you'll get out of this course)
Launching a knowledge base brings a ton of incredible benefits for your business — benefits you can't get anywhere else:
Helping your customers self-serve (reducing your inbound support ticket volume)
Keeping your customer service team sane and efficient (because they don't have to answer the same basic questions over and over)
Scaling your business effectively (because you can support and retain more customers with less staff)
This free email course gives you everything you need to launch your first knowledge base in the next week (for real).
Hi, I'm Erica Beyea!
I've been leading customer service teams for years, and I'm the current Lead Customer Success Owl at KnowledgeOwl (which means I help our 3200+ knowledge base authors plan, launch, and improve their knowledge bases every day).And now, I want to share everything I know about launching a great KB quickly with you.
Want to make sure this free email course is “worth it” before you sign-up?
Here's everything that's inside:
Day 1: Identifying your audience(s). How to figure out who your knowledge base is for, so you can build the right structure and create content that makes sense for them.Day 2: Finding your highest value topics. The key to prioritizing the content you create (and making sure your KB helps users from day 1).Day 3: Structuring your knowledge base. Expert tips on making your help center content intuitive and searchable so that it's as helpful as possible.Day 4: Picking the right software. Guidance (and tools) to help you find the knowledge base software that's the best fit for your company, so you don't regret your choice six months from nowDay 5: Launching your knowledge base. How to execute a smooth launch and rollout, plus how to keep your knowledge base updated so it only gets better over time.
Hooray! The welcome email for The Essential Knowledge Base Blueprint is on its way to your inbox.
Within the next minute or two, you're going to get an email from me (Erica).This email contains instructions to get started with The Essential Knowledge Base Blueprint, so be sure to check it out!And if you have any questions, don't hesitate to hit reply and let me know—I'll be happy to help! :-)Now go and check your inbox!
P.S. If you don't find the email in your inbox in the next couple of minutes, please check your spam folder...Chances are it ended up there.(Sometimes the "email algorithms" get it wrong and think I'm a robot! 🤷🏻)